Privacy policy

Personal data protection policy

1. Preamble

We value transparency and clarity and aim to build strong and lasting relationships with our customers based on trust and mutual benefit. In line with this aim, we consider the protection of your personal data to be essential. Therefore, we would like to inform you through this “Personal Data Protection Policy” how we collect and process your personal data and how you can control their use.

This policy complies with the European Regulation on the Protection of Personal Data (RGPD), which came into force on 25 May 2018.

2. Definitions

Personal data: Any data that directly or indirectly identifies a natural person.

The person in charge of processing: S.A.M TELIS is the person in charge of the Processing of Personal Data collected directly or indirectly from visitors to the website and users of the service. In this capacity, we guarantee you a treatment of your data respecting the European regulation on the protection of personal data (RGPD). 

Processing of personal data: By “processing” we mean any operation or set of operations carried out on personal data, such as collection, recording, use, transmission or communication.

Processor: A legal entity that processes personal data on behalf of the controller.

3. Security and privacy

S.A.M. TELIS, as the data controller, determines and implements the necessary means for the protection of personal data processing systems to avoid, as far as possible, any malicious intrusion and prevent any loss, alteration or disclosure of data to unauthorized persons.

Indeed, we determine and implement technical and organizational measures to ensure the confidentiality of data in accordance with the requirements of the CCIN and the RGPD. And in particular:

The appointment of a personal data protection officer (DPO):
A DPO within the TELIS group has been appointed, who is responsible for all the missions provided for by the RGPD, and additional missions. In addition, he is able to answer all your questions concerning the application of the above-mentioned regulation.

Awareness of the processing of personal data, and the commitment to respect the RGPD, of all our employees.
Passwords that are complex and renewed regularly;
The security of workstations: all necessary measures are taken (antivirus, anti-malware, firewall);
Backup and business continuity (a backup system and secure archive management);
Physical security: our premises are physically secured (access codes, alarms).

4. Personal data collected

S.A.M TELIS collects data to provide services to customers and to operate the business. Some of this data is provided directly, such as when the user fills out a contact form, to send a request to the company. We also receive data by recording how users navigate our site, for example by using technologies such as cookies, receiving error reports, or usage data from software.

Personal data collected by S.A.M TELIS may include the following

Name, first name ;
Personal / professional e-mail address;
Personal/business telephone number;
Subject of the request;
Position held;
content of the message.
S.A.M TELIS ensures that it collects and processes personal data that is relevant, adequate, not excessive and strictly necessary to achieve the purposes that have been previously determined. And takes all necessary measures to ensure that your data is accurate, complete and, if necessary, updated.

Moreover, S.A.M TELIS undertakes to obtain the consent of the persons concerned as soon as it is required and to inform them of the processing of their data.

Exclusion of any sensitive data:

S.A.M TELIS does not collect any sensitive data on its website.

The following are considered as sensitive data: racial or ethnic origin, political opinions, religious or philosophical beliefs, membership in a trade union, data relating to health or sexual orientation. If such information is in any way communicated to S.A.M TELIS, it will be deleted.

5. Purposes of the collection

The processing of your personal data carried out by the TELIS group, meet explicit and determined purposes:

To answer efficiently to the users using the contact form;
To allow the user to discover all our services;
To allow the user to request information about our services;
To identify users wishing to contact S.A.M. TELIS;
To identify the user’s needs in order to provide the most appropriate services;
The TELIS Group undertakes to process and collect your personal data in a fair and lawful manner.

The TELIS group guarantees that in this context, the legal basis for the above-mentioned processing is the legitimate interest of the TELIS group, more specifically its economic interest in constantly improving its sites and services and in understanding your needs in order to meet your expectations.

6. Recipients and transfer of data

The personal data collected on the TELIS Group websites are only intended for use by the TELIS Group and processed by our subsidiaries or by any service providers.

In any case, the personal data of our employees are only communicated to authorized and determined recipients.

The information system of the S.A.M TELIS website is located in Monaco, so a transfer of data is carried out as soon as a connection is made outside the Monegasque territory. Nevertheless, S.A.M TELIS guarantees a level of protection of your personal data in conformity with the RGPD.

7. Storage of personal data

All Personal Data collected is kept for a limited period of time depending on the purpose of the processing and the retention period provided for by the legislation in force.

8. Cookies

You are informed that, during your visits to our websites, cookies may be installed on your browser to allow you to browse optimally, in compliance with the RGPD. Cookies are data stored in the terminal equipment of the Internet user. They are used by our sites to send information to the user’s browser, and allow this browser to send information back to the site of origin (for example a session identifier, the choice of a language or a date). However, no personal data is collected via tracking systems.

For more information please see our cookie policy

9. Rights of the persons concerned

S.A.M TELIS implements all the necessary means to guarantee the effectiveness of your rights regarding personal data in accordance with the RGPD, namely:

The right of access: You have the right to obtain confirmation as to whether or not personal data concerning you are being processed and, when they are, to obtain access to and a copy of said data.
The right of rectification: You have the right to obtain rectification of personal data concerning you that are inaccurate.
The right to erasure: In certain cases, you have the right to obtain the deletion of your personal data. Nevertheless this right is not absolute, indeed S.A.M TELIS can have legal or legitimate reasons to keep the said data.
The right to portability: that is to say, in certain cases, the right to receive the personal data that you have provided to us in a structured, commonly used format and the right to transmit this data to another data controller, where technically possible. This right only applies when the processing of your personal data is based on your consent or on the performance of a contract and is carried out using automated processes.
The right to object: You have the right to object at any time, for reasons relating to your particular situation, to the processing of personal data concerning you when such processing is based on the legitimate interests of S.A.M TELIS.

The right to lodge a complaint with a supervisory authority: You have the right to contact a supervisory authority in order to lodge a complaint about the personal data protection practices of the TELIS Group.
To exercise these rights, you may send a request to our DPO:

S.A.M TELIS – For the attention of the Data Protection Officer – 14 avenue de Grande Bretagne – 98000 – Monaco, or with proof of your identity.

10. Policy Change

S.A.M TELIS may update this Data Protection Policy at any time to adapt it to any new regulations or practices. It is your responsibility to check for any updates to this Data Protection Policy on the TELIS Group websites. If important changes are made, you will be informed by means of a notice on our websites.

11. Contact

If you have any questions about this personal data processing policy, you can contact us by :

sending an email to our data protection officer at
or by sending us a letter to the following address S.A.M TELIS – For the attention of the Data Protection Officer – 14 avenue de Grande Bretagne – 98000 – Monaco